Orders & Delivery
Order preparation, shipping costs, delivery updates and order changes.
How long does it take to prepare my order?
These are the approximate times needed to prepare your order:. We send parcel orders to Switzerland and Liechtenstein with Swiss Post Priority. Delivery normally takes place on the next working day after handover to Swiss Post before its acceptance c
How much does shipping cost?
We send parcel orders to Switzerland and Liechtenstein with Swiss Post Priority. Your available shipping charge is shown at checkout before you pay. Free shipping is available on orders of CHF 65 or more. If you have a question about a shipping charg
Will I receive an email when my order is dispatched?
Yes. Every parcel order is sent with tracking. Once your parcel has been dispatched with Swiss Post, you will receive an email with your tracking information. Open the tracking link in your dispatch email to see the latest delivery status. If you can
Where does Halfpaper ship?
We currently ship to Switzerland and Liechtenstein. We use Swiss Post Priority, with tracking for every parcel order. See shipping costs and processing and delivery times. Delivery to Germany, Austria and France is planned. A launch date and the ship
Can I change or cancel my order?
If you need to change or cancel an order, email [email protected] with your order number and the change you would like to request. For a delivery-address correction, let us know that the address needs updating. For a personalisation correction, tell
My order arrived damaged, incorrect or incomplete. What should I do?
Please email [email protected] with your order number and a description of the problem. Tell us which item is affected, what you received and what you expected. Clear photos of the item and packaging can help explain a damage or incorrect-item issue
How can I get help with an order that has not arrived?
If your order has not arrived, email [email protected] with your order number and the details below. Our approximate processing time is 1–2 business days for standard products and 2–4 business days for personalised products. Processing and delivery