Need help? Use our contact form or email help@halfpaper.com.

Contact details

Back to Halfpaper

All FAQs

Journal guide

Returns

Start here

Contact

Halfpaper

<p>We send parcel orders to Switzerland and Liechtenstein with Swiss Post Priority.</p><h2 id="shipping-charges">Shipping charges</h2><p>Your available shipping charge is shown at checkout before you pay.</p><p><strong>Free shipping is available on orders of CHF 65 or more.</strong></p><p>If you have a question about a shipping charge, email <a href="mailto:help@halfpaper.com">help@halfpaper.com</a> with the destination country and the products you would like to order.</p><h2 id="related-help">Related help</h2><ul><li><a href="https://halfpaper.gorgias.help/en-US/how-long-does-it-take-to-prepare-my-order-8081553">Processing and delivery times</a></li><li><a href="https://halfpaper.gorgias.help/en-US/where-does-halfpaper-ship-8083912">Where does Halfpaper ship?</a></li></ul>

We send parcel orders to Switzerland and Liechtenstein with Swiss Post Priority. Your available shipping charge is shown at checkout before you pay. Free shipping is available on orders of CHF 65 or more. If you have a question about a shipping charg

How much does shipping cost?

Orders & Delivery

How can I contact Halfpaper?

Start here: find the right help for your Halfpaper order

Start Here & Contact

How long does it take to prepare my order?

Will I receive an email when my order is dispatched?

Where does Halfpaper ship?

Can I change or cancel my order?

My order arrived damaged, incorrect or incomplete. What should I do?

How can I get help with an order that has not arrived?

Who pays for return shipping?

How can I check on a return or refund?

What is Halfpaper's return policy?

Returns & Refunds

How does the Halfpaper journal system work?

What is included with the Leather Journal Cover?

Which colours does the Leather Journal Cover come in?

What leather is used, and where are the covers made?

Why does my leather cover have natural marks or colour variations?

How many refills can I use in my journal?

Can I combine and replace my refills?

Journals & Leather

Which refills and planners are in the Halfpaper range?

What is the Halfpaper Elastic Cord?

Which Elastic Cord colours can I choose?

Which colours are listed for the Memories Holder?

How can I get help choosing a Halfpaper set or accessory?

Which refill size should I choose for my Halfpaper journal?

Can I change or replace the cords on my journal?

Refills & Accessories

Can I personalise my Halfpaper journal?

How many characters can I use for personalisation?

Which personalisation finishes are offered?

How do I upload photos for a Memory Strip?

Personalisation & Photos

Does Halfpaper offer gift wrapping?

Does Halfpaper have gift vouchers?

Gifts & Vouchers

Which currency does Halfpaper use?

Which express checkout options does Halfpaper support?

How can I get help with an invoice or billing details?

My discount code isn't working. How can I get help?

Payments & Billing

Shipping charges

Related help

How much does shipping cost?Updated 2 days ago

Shipping charges

Related help