How can I get help with an order that has not arrived?Updated 2 days ago
If your order has not arrived, email [email protected] with your order number and the details below.
Before dispatch
Our approximate processing time is 1–2 business days for standard products and 2–4 business days for personalised products. Processing and delivery are separate stages; these estimates are not delivery dates.
After dispatch
Every parcel order is sent with tracking. Check the tracking link in your dispatch email and include the latest status shown when contacting us. Tell us if the status has stopped changing, shows a delivery you have not received, or mentions a delivery attempt.
This helps us understand what has happened and check your order.