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<p>Choose the topic below for a quick route to the right answer.</p><table><thead><tr><th>I need help with&#x2026;</th><th>Start here</th></tr></thead><tbody><tr><td>An order that has not arrived</td><td><a href="https://halfpaper.gorgias.help/en-US/how-can-i-get-help-with-an-order-that-has-not-arrived-8081552">Order status and delivery help</a></td></tr><tr><td>Changing an order or address</td><td><a href="https://halfpaper.gorgias.help/en-US/can-i-change-or-cancel-my-order-8081550">Changes and cancellations</a></td></tr><tr><td>A return</td><td><a href="https://halfpaper.gorgias.help/en-US/what-is-halfpapers-return-policy-8081555">Returns: 14 days from receipt</a></td></tr><tr><td>A damaged, wrong or missing item</td><td><a href="https://halfpaper.gorgias.help/en-US/my-order-arrived-damaged-incorrect-or-incomplete-what-should-i-do-8081551">Report an order problem</a></td></tr><tr><td>Choosing a journal</td><td><a href="https://halfpaper.gorgias.help/en-US/how-does-the-halfpaper-journal-system-work-8081558">Build your journal setup</a></td></tr><tr><td>Refills and planners</td><td><a href="https://halfpaper.gorgias.help/en-US/which-refills-and-planners-are-in-the-halfpaper-range-8081566">Explore the refill range</a></td></tr><tr><td>Personalisation</td><td><a href="https://halfpaper.gorgias.help/en-US/can-i-personalise-my-halfpaper-journal-8081571">Text, finishes and processing</a></td></tr><tr><td>A gift</td><td><a href="https://halfpaper.gorgias.help/en-US/does-halfpaper-offer-gift-wrapping-8081575">Gift information</a></td></tr></tbody></table><h2 id="contact-halfpaper">Contact Halfpaper</h2><p>Use our <a href="https://halfpaper.gorgias.help/en-US/contact">contact form</a> or email <a href="mailto:help@halfpaper.com">help@halfpaper.com</a>. For an order question, include your order number.</p>

Choose the topic below for a quick route to the right answer. Use our contact form or email help@halfpaper.com. For an order question, include your order number.

Start here: find the right help for your Halfpaper order

Start Here & Contact

How can I contact Halfpaper?

How long does it take to prepare my order?

How much does shipping cost?

Will I receive an email when my order is dispatched?

Where does Halfpaper ship?

Can I change or cancel my order?

My order arrived damaged, incorrect or incomplete. What should I do?

How can I get help with an order that has not arrived?

Orders & Delivery

Who pays for return shipping?

How can I check on a return or refund?

What is Halfpaper's return policy?

Returns & Refunds

How does the Halfpaper journal system work?

What is included with the Leather Journal Cover?

Which colours does the Leather Journal Cover come in?

What leather is used, and where are the covers made?

Why does my leather cover have natural marks or colour variations?

How many refills can I use in my journal?

Can I combine and replace my refills?

Journals & Leather

Which refills and planners are in the Halfpaper range?

What is the Halfpaper Elastic Cord?

Which Elastic Cord colours can I choose?

Which colours are listed for the Memories Holder?

How can I get help choosing a Halfpaper set or accessory?

Which refill size should I choose for my Halfpaper journal?

Can I change or replace the cords on my journal?

Refills & Accessories

Can I personalise my Halfpaper journal?

How many characters can I use for personalisation?

Which personalisation finishes are offered?

How do I upload photos for a Memory Strip?

Personalisation & Photos

Does Halfpaper offer gift wrapping?

Does Halfpaper have gift vouchers?

Gifts & Vouchers

Which currency does Halfpaper use?

Which express checkout options does Halfpaper support?

How can I get help with an invoice or billing details?

My discount code isn't working. How can I get help?

Payments & Billing

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Start here: find the right help for your Halfpaper orderUpdated 3 days ago

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