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<p>Use our <a href="https://halfpaper.gorgias.help/en-US/contact">contact form</a> or email <a href="mailto:help@halfpaper.com">help@halfpaper.com</a> for help with your order or choosing a Halfpaper product.</p><h2 id="support-hours">Support hours</h2><p>Our support team is available Monday to Friday, 09:00&#x2013;17:00, Swiss time (Europe/Zurich).</p><h2 id="what-to-include">What to include</h2><ul><li>Order questions: your order number and a short description of the issue.</li><li>Product questions: the product name, colour and the detail you would like to check.</li><li>Damage or incorrect items: clear photos of the item and packaging can help explain the issue.</li></ul><h2 id="choose-the-right-topic">Choose the right topic</h2><p>For a return, see <a href="https://halfpaper.gorgias.help/en-US/what-is-halfpapers-return-policy-8081555">our return policy</a>. For an order correction, see <a href="https://halfpaper.gorgias.help/en-US/can-i-change-or-cancel-my-order-8081550">changes and cancellations</a>.</p><h2 id="related-help">Related help</h2><ul><li><a href="https://halfpaper.gorgias.help/en-US/how-can-i-get-help-with-an-order-that-has-not-arrived-8081552">How can I get help with an order that has not arrived?</a></li><li><a href="https://halfpaper.gorgias.help/en-US/what-is-halfpapers-return-policy-8081555">What is Halfpaper&apos;s return policy?</a></li></ul>

Use our contact form or email help@halfpaper.com for help with your order or choosing a Halfpaper product. Our support team is available Monday to Friday, 09:00–17:00, Swiss time (Europe/Zurich). For a return, see our return policy. For an order corr

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How long does it take to prepare my order?

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Will I receive an email when my order is dispatched?

Where does Halfpaper ship?

Can I change or cancel my order?

My order arrived damaged, incorrect or incomplete. What should I do?

How can I get help with an order that has not arrived?

Orders & Delivery

Who pays for return shipping?

How can I check on a return or refund?

What is Halfpaper's return policy?

Returns & Refunds

How does the Halfpaper journal system work?

What is included with the Leather Journal Cover?

Which colours does the Leather Journal Cover come in?

What leather is used, and where are the covers made?

Why does my leather cover have natural marks or colour variations?

How many refills can I use in my journal?

Can I combine and replace my refills?

Journals & Leather

Which refills and planners are in the Halfpaper range?

What is the Halfpaper Elastic Cord?

Which Elastic Cord colours can I choose?

Which colours are listed for the Memories Holder?

How can I get help choosing a Halfpaper set or accessory?

Which refill size should I choose for my Halfpaper journal?

Can I change or replace the cords on my journal?

Refills & Accessories

Can I personalise my Halfpaper journal?

How many characters can I use for personalisation?

Which personalisation finishes are offered?

How do I upload photos for a Memory Strip?

Personalisation & Photos

Does Halfpaper offer gift wrapping?

Does Halfpaper have gift vouchers?

Gifts & Vouchers

Which currency does Halfpaper use?

Which express checkout options does Halfpaper support?

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My discount code isn't working. How can I get help?

Payments & Billing

Support hours

What to include

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How can I contact Halfpaper?Updated 2 days ago

Support hours

What to include

Choose the right topic

Related help